FAQs

How long does it take?

Our team of designers work as fast as they can, but sometimes they are very busy. We strive to complete every digital order within a maximum of 10 days. But experience shows that our designers take on average only half that time. 
If you have an emergency drop us an email and we can see what we can do.

What currency are Mortyfication prices?

All prices on our store are denominated in USD.

How is the portrait sent?

This is a digital product. Your portrait will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. 

What if I am not happy with my portrait?

Our artists are incredibly talented and always bring out the best in themselves so that you are completely satisfied with your picture. However, sometimes when we work with a photo, we don't hit the essence of the person on the first try, so we are always willing to make revisions until you are 100% satisfied with your portrait. 

What can I have as my background?

Whatever you like! You can choose from a wide range of standard backgrounds or we create your own background according to your ideas. Describe your idea as detailed as possible in the comment box and upload some pictures to illustrate your idea, if necessary

Do pets count as a person?

Unfortunately they count as persons.

Can I do whatever I want with my portrait?

Yes completely, unlike some other providers we have no restrictions on your portrait, after purchase and delivery of your portrait you own all rights to it.
You can do what you want with it. Whether as profile picture, T-shirt motive or framed picture on the wall.

Can you work from more than one photo?

The more photos the better! It helps our designers to capture the uniqueness of your face and body as accurately as possible and create a unique portrait for you or your loved ones. Just make sure you clearly describe how you would like your illustration to be drawn, and leave the rest to us. 

What quality should the photo I send to you be?

The better the quality of the image, the easier it is for our designers to create the most accurate illustrations of you. But don't worry, our designers can also create high quality illustrations from low quality images, because everything is hand drawn.
However, if the quality of an image does not allow our designers to create a perfect illustration, we will contact you and ask for replacement images.

We are a big group, what do I have to do?

Very simple. Just send us an email to contact@mortyfication.com and we will take care of your request. Together with you we will work out a tailor-made offer.

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all required details as specifically as possible in the order. Additional details, such as the number of persons or the type of background (custom/standard), made after the purchase, result in additional charges if the customer requires these changes. Additional photos and descriptions are free of charge.

Note: If you have to make additional changes to your order, just email us via contact@mortyfication.com and use your ordernumber and "changes" as the e-mail subject.

Why is it so expensive?

We work with a team of specialized independent artists who put a lot of time and effort into each of the hand-painted portraits. We believe that this outstanding work should also be rewarded accordingly.